Top 10 frequently asked questions:

You can book a hire car online anywhere in the world, at any time of the day. Simply choose your location, find your perfect model and set a date.

Ready? Start your journey. 

Rather book in person? Call our reservations team or visit us

 

We understand plans can change or you might change your mind.

Whether you want to upgrade your vehicle or add extra comforts, it’s effortless updating your booking. Simply call our reservations team. 

You won’t be charged for any updates, but if you upgrade with higher value services you will pay the difference.

If you downgrade, we unfortunately can’t repay the difference so please choose carefully.

You should always review the terms and conditions when you book, which include everything you need to know ahead of your journey.
 

We always aim to provide the perfect model for your journey.

If you are not satisfied with your choice, you can change it during your journey. Simply visit the nearest hire station and we may exchange it, depending on the availability of other vehicles.

If your hire car has a fault, we will of course make it our priority to provide another vehicle.

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You cannot hire a car in the UK, if any driver has any unspent driving convictions for:

  • careless, reckless or dangerous driving,
  • driving or attempting to drive whilst under the influence of drink or drugs,
  • using a vehicle uninsured against third party risks
  • theft or unauthorised taking of a vehicle – or
  • been disqualified (or anything similar) in the last 10 years – or

Or if you have 2 or more unspent convictions for offences not listed above, your rental will be refused.

Our Prestige vehicles have separate conditions. To find out more, please contact the location directly. 

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
 

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Yes, of course. When you search for your hire vehicle, we’ll simply show you the cars available and their respective prices. No strings attached.

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Pets are allowed in our cars but if a vehicle is returned with a messy interior beyond normal levels of wear and tear, it will need valeting so a cleaning charge will be added. This charge varies by location. Your hire station will give you the exact figure. Or call our reservations team. Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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We charge a Premium Location Fee to cover the extra costs incurred by Avis Budget UK to be located at premium locations such as airports, train stations and city centres.

It is a 16 per cent premium that is charged at prime locations, such as those locations where we must pay the property/land owner (an Airport or Shopping Centre owner) a percentage of the earnings, which can cover the rental and ancillaries, in addition to any standard market rent for the property.

It is not a tax and does not generate significant net income for us.

The Premium Location Fee is included in the price quoted to customers and is shown as a separate item on the customer’s rental agreement.

We want you to enjoy as much freedom as possible – the road is yours, after all. Unfortunately some border crossings are restricted and you can’t drive certain hire vehicles from one country to another.
Find out if you can hire a car for your journey by contacting our reservations team or check when you book online.

You can drive your hire car from the UK into mainland Europe, but you will need to take out Continental Cover first. This insures you to drive abroad. It also provides breakdown assistance. 

You can't book Continental Cover online, so please call us at least two days before driving abroad so we can arrange it for you. You’ll find our phone number in your email confirmation.

We recommend returning your car to the same location you collect it from, because dropping it at another location will cost more. See the full list of locations on the Continental Cover page. 

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
 

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Yes - the additional driver will also need to be present to show their driving licence in person as well.
 
If you’re driving abroad, you and your additional driver will also need to bring your International Driving Permits.

But in some countries, such as China, you can only drive if you have a Chinese driving licence. It’s always worth checking with the location first. 

Discover whether you need an International Driving Permit for your trip and how to apply on the gov.uk website

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Unfortunately you can’t. We need to see your driving licence before you get behind the wheel. 

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Yes, if you have Personal Accident Insurance. It also covers you and your passengers if you’re injured in an accident, plus any damage to your personal belongings.

Personal Accident Insurance isn’t automatically included with your rental, but you can buy it over the counter when you collect your hire vehicle. The cost varies depending where you hire your vehicle. Find out more by calling our reservations team

Before you take out Personal Accident Insurance, it’s worth finding out whether your existing travel insurance already covers you.

And don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Discover more about your protection options.
 

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