After you've booked

After you book your hire vehicle, we confirm your reservation by email. Simply print this out and bring it when you collect your hire vehicle.

On the rare occasion we’re unable to confirm availability of your chosen options, your reservation will be put on request. We will update you within 72 hours. Of course, we understand if you decide to change or cancel your booking at this point. Naturally, we won’t take payment until your request is confirmed.

We try our hardest to make sure you have exactly what you want before you start your journey.

Planning a trip? Start your journey..

Already planned a trip? Check your booking..

If you have an unusual or specific request we may put your booking ‘on request’. For example, you may want to drive a particular Mercedes model. Your booking will be placed ‘on request’ while we see if this can be arranged.

We will contact you within three days and try to deliver exactly what you desire. Of course, we won’t take payment until your request is confirmed.

If you choose a car from our luxury Prestige range, your booking will automatically be placed ‘on request’ while we confirm your choice. 

Planning a trip? Start your journey..

Already planned a trip? Check your booking..

If you’re a member of a loyalty programme with one of our partners, you can collect Frequent Traveller miles or points when you travel with us. 

Each time you hire a vehicle, you collect points towards one of your loyalty programmes.

Remember to bring your miles card when you collect your car and see your balance grow.
 

Ready to clock up more miles? Start your journey..

Already planned a trip? Check your booking..

We understand plans can change or you might change your mind.

Whether you want to upgrade your vehicle or add extra comforts, it’s effortless updating your booking. Simply call our reservations team. 

You won’t be charged for any updates, but if you upgrade with higher value services you will pay the difference.

If you downgrade, we unfortunately can’t repay the difference so please choose carefully.

You should always review the terms and conditions when you book, which include everything you need to know ahead of your journey.
 

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