Returning your hire vehicle

When you book your hire car online, you’ll receive an email confirmation explaining where to return it.

You don’t need to provide any paperwork when you bring it back, but your rental agreement is useful as it shows any damage that already existed. We will check the vehicle to make sure we are both satisfied. 

In a hurry? To save time, we offer a Rapid Return service at over 125 locations across Europe including major airports. We will fast track your return, making sure you’re in and out within just 90 seconds. Find out if your location offers this.   

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You are charged for each day (24 hours) you hire a vehicle. Whether you hire it for just two hours or 24 hours, you will be charged for the full day.

Early Returns: If you return the vehicle and any optional extras early, you will lose the benefit of any special offers if you no longer meet their requirements. This may result in the rental costing you more. There is no refund for any unused days.

You should always review the terms and conditions when you book, which include everything you need to know ahead of your journey. Find out more.

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Don’t worry. We won’t charge you for a service you haven’t used or surprise you with extra costs at the end of your journey. Our policy is honesty.

If you haven't already paid for extras such as a sat nav, you will pay for them at the end of your trip.

You may also be charged if your hire vehicle is damaged or you return it late. 

Dropping your rental off after hours? For peace of mind, take pictures of the vehicle when you return it as proof of the condition you left it in.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.  

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We understand your hire car might get dirty during your journey, so won’t charge a cleaning fee for normal wear and tear. However, if this dirt is excessive we may charge a cleaning fee to cover the cost of professional valeting.

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We understand this is a common concern. When you collect your hire car, we will check it and mark any existing damage on your rental agreement or vehicle condition report. You then sign this to confirm you are satisfied. Rest assured, we will never charge you for any damage that already existed.

You will not be charged for any small scuffs and dents you pick up during your journey, as we understand this is normal wear and tear for any vehicle. These are:

•Abrasions or surface scratches less than 25mm (1 inch) that can be polished out without the need for special equipment
•Dents less than 25mm (1 inch) that don’t crack or flake the paintwork
•Stone chips less than 5mm (0.2 inches) without denting
•Chip marks to glass that don’t penetrate the first layer
•Scuffs to wheel trims that don’t cause cracks or gouging
•Interior stains or marks that can be cleaned off

If further damage was caused to the hire car during your rental, you will be charged in line with industry standards using estimating tools such as Audatex.

In the case of any damage, we will charge the total repair costs up to the excess amount, which was agreed at the time of your rental contract unless there was a breach of our terms and conditions.

Find out more about your protection options and reducing the amount you pay if your hire car is damaged. 

And don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
 

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