Problems during your journey

We hope you enjoy your journey, but should the worst happen we are here to help.

If you are involved in an accident, please:

• Call the emergency services on 999
• Call our breakdown helpline 
•Write down the names and addresses of anyone involved, including witnesses
•Make sure it’s safe to leave your hire vehicle
•Complete the accident form in your rental agreement paperwork or contact your hire station
•Don’t get your hire vehicle repaired without speaking to us first. This is so we can make sure the vehicle is repaired to the highest standards by a manufacturer or authorised repairer.

When you hire a vehicle with us, you automatically receive breakdown assistance in case something goes mechanically wrong. For complete peace of mind with issues like losing your keys or a burst tyre, you can upgrade to full roadside support. Find out more

We want to make sure everything is perfect for you, so we are behind you every mile of the way. Discover more about your protection options.

Drive safe and enjoy every second of your journey. 

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We offer 24 hour emergency breakdown assistance in case you have a mechanical breakdown or are involved in an accident. Simply call the Freephone number provided with your rental agreement. No matter where or when, we will be there.

Please note that our standard breakdown assistance will not cover every situation. For complete peace of mind with issues like losing your keys or a burst tyre, you can upgrade to full roadside support. Find out more

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Don’t worry. Call the 24 hour Freephone emergency breakdown helpline provided in your rental agreement and we will come to help. No matter when or where, we will be there.

Please note that breakdown assistance will not cover every situation. For complete peace of mind with issues like losing your keys or a burst tyre, you can upgrade to full roadside support. Find out more.

In the rare event that a service light comes on during your rental, please contact your nearest Avis car hire station and we will arrange a vehicle exchange. We apologise for any inconvenience that this will cause.

We always check all tyres during the pre-rental inspection, so the tyres on your hire vehicle should be in a safe condition.

However, we understand they may become worn if you hire a vehicle for a longer period. Should this happen, simply contact your nearest hire station and we will replace them. 

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Already planned a trip? Check your booking..

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